SaveBackSupport
Answers to common questions are below. A support email address will be listed here at launch.
I can't sign in
Tap “I already have an account”, then “Forgot password?”. Open the email on your iPhone and SaveBack lets you choose a new password. If you just created your account, confirm your email first using the link we sent.
Gmail or Outlook won't connect
Make sure you approve the email permission on Google's or Microsoft's page. For work or school accounts, your administrator may need to allow SaveBack. During SaveBack's early access, Gmail connections are limited by Google until verification finishes.
I'm not getting return reminders
Open Account in the app and make sure iPhone notifications are on. If they're off in iPhone Settings, tap Open iPhone Settings and allow notifications for SaveBack. Reminders only exist for purchases that have a return deadline.
A purchase was imported twice
SaveBack flags likely duplicates before import. If one slipped through, open it and tap Delete purchase.
How do I delete my account?
In the app: Account → Delete my account. This permanently deletes your login and everything you stored. Deleting your account doesn't refund the App Store purchase; refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
How do I get a refund for the app?
App Store purchases are processed by Apple. Request a refund at reportaproblem.apple.com.